ABOUT US

Flatworld Philippines is an international leader in IT, Outsourcing, and Business Consulting since 2013.

Flatworld Philippines is an international leader in IT, Outsourcing, and Business Consulting since 2013. We harness technology to boost business growth, overcome geographical restrictions, and increase global revenue. Our consistent delivery of robust results stems from deep commitment and expertise. Alongside a notable client base and steady profit growth, our team of over 1500 dedicated professionals supports our strong industry presence. We strive to deliver added value and steer our clients towards success. Our delivery centers in the Philippines function as crucial hubs for innovation and strategy development, empowering clients across the globe. Our ISO/IEC 27001:2013 accreditation highlights our unwavering dedication to data security, building a bedrock of trust in our client relationships.

Our Vision

Flatworld aims to lead the IT solutions industry with a tribe of Possibilitarians delivering transformative growth through excellence, innovation, and unwavering commitment and thus becoming the preferred choice for clients, the ultimate talent destination, a trusted investment, and a community pillar.

Our Mission

By fostering an environment that believes in the power of possibilities, and fuelled by a whatever-it-takes-drive, Flatworld will provide resourceful IT solutions to unlock growth for client businesses globally, and enrich our employees, investors, and the communities we serve.

Corporate History

The Genesis

The busy, sprawling malls of the US and Europe sprouted an idea. During a seminal visit in the mid-90s, Jacob William, the CEO of Flatworld Philippines, saw an array of varied items - from shoes to cutlery - all in one place. The revolutionary service delivery concept sparked his imagination in turn, spurring him to conceptualize Flatworld and in later years, Flatworld Philippines. One place where every kind of business solution is offered.

The Early Developing Years

Flatworld Philippines began in 2013, providing Data Processing Solutions. We put all our effort into delivering the best we could. Before long, our customers clamored for more services, propelling us to offer Call Center Operations. As our customers’ faith deepened and relationships strengthened, they leaned on us more, prompting us to offer Virtual Assistant Services as well. Our development was spurred by the needs and support of our customers.

The Growth Curve

It has always been important to Flatworld Philippines that we monitor the pulse of the business world across industries. We broadened our offerings, introducing niche solutions in Technology, Healthcare, Accounting, Logistics, Customs Brokerage and many more. Our clients consider us more than service providers - they view us as allies fueling innovation and quality in their execution.

The Road Ahead: AI Trailblazers

Today, with the rise of Artificial Intelligence as a disruptive force in the industry, countless others find themselves struggling to navigate the changing landscape. Amidst this tumultuous environment, Flatworld Philippines has maintained its poise. Just as our leaders harnessed the power of outsourcing, they have now directed their focus and expertise towards training their teams in the advancements of Artificial Intelligence.

Service Delivery Offices

We have fashioned our delivery model, considering both the availability of adept talent and a favorable business environment. This visionary approach empowers us to meet the exacting standards of our global clientele without compromising quality. Our delivery centers, nestled in Davao City, Philippines, are equipped with robust internet redundancies, ensuring seamless work continuity and adaptability to unexpected surges in demand and cyclical variations.

Our team boasts a diverse array of proficient experts, encompassing skilled engineers, adept designers, and accomplished business managers. By choosing Flatworld Philippines, clients gain the advantage of our unified teams, renowned for their full accountability, unparalleled transparency, and a clear, single point of contact.

State-of-the-art infrastructure

At FlatWorld Philippines, we pride ourselves on our advanced infrastructure. We offer high-speed internet, up-to-date workstations, and robust security measures. Our modern facilities are designed for productivity and efficiency, reflecting our commitment to superior service delivery.

Company Overview

Our Key Differentiators

Building on a solid foundation of over a decade of pioneering achievements in the global IT landscape, we continue to lead, now in the transformative AI industry. Our comprehensive approach ensures we fully understand our customers' needs, optimize their operations, and align with their future objectives. As AI reshapes industries, we serve as navigators, helping businesses harness automation, intelligently analyze data, and remain at the forefront of innovation. Our meticulous planning paves the way for seamless transition of operations to the Philippines, as we drive innovation with AI-focused solutions.

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Our strengths, distinguishing us in the sector, include

AI-enabled rapid project completion enhances operational efficiency, process efficiency and bottom lines.
Maximizing value by seamlessly integrating AI tools with a focus on quality.
A diverse team, proficient in multiple languages, known for their seamless work and use of AI.
Over a decade of consistent service to global customers.
AI-led predictive analysis and strategic planning minimize process disruption.
Specialized 24/7 Project Management, Transition, and Customer Engagement teams, backed by AI analytics.
Meeting global quality standards with AI at the forefront of continuous improvements.
Future-ready delivery centers, prepared to optimally utilize the latest technology, providing customers with a sustainable competitive edge.

Unlock Winning Ways in A Borderless World

Collaborate with Flatworld Philippines and unleash the extraordinary power of expert services, amplified by the transformative capabilities of Artificial Intelligence. With over a decade of experience across diverse domains, we are future-focused and prided as early trailblazers in AI-driven solutions. We uncomplicate intricate vendor evaluations, contract negotiations, and navigate the labyrinth of legal, compliance, and SLA requirements. Our foundational principles of ethics, teamwork, and quality forge lasting AI-empowered partnerships, fueling enduring innovation.

What's your business challenge?

We don't just help businesses grow. We create customer experience. Here at Flatworld Philippines, we innovate strategies to engage customers, helping you adapt to your customers' changing needs.

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Facilities and IT Infrastructure : State-of-the-Art Infrastructure
To Support your Business.

Flatworld Philippines' delivery centers are strategically located right at the heart of Davao City. Our offices enjoy close proximity to the city's airport, major shopping malls, lifestyle hubs, and business districts. Whether your business requires you to hire additional staff to support a new product or ramp up for your new promotion, our operations are designed to keep up and scale up quickly. Flatworld Philippines has a capacity of over 1,000 seats across a floor area of 2500 sq.m. in two locations, both of which are maintained by well-trained Support Teams and 24/7 roaming security force.

On-Site Facilities

Clinics

Cafeteria

Training rooms

IT & Server rooms

Meeting rooms

Dedicated Lockers

Biometric Access

24/7 Physical Security

OUR MILESTONES

We have left no stone unturned to ensure that our building and resources are secure from any kind of intrusion.

We have left no stone unturned to ensure that our building and resources are secure from any kind of intrusion. We have invested in cutting-edge technology and state-of-the-art facilities and infrastructure because keeping your data confidential and secure is our utmost priority.

Our facilities are kept secure 24/7. All employees and visitors need to pass through our biometric security access system to have access to our premises.
We have outlined efficient fire prevention and disaster evacuation plans to ensure the safety of our employees.
We ensure only authorized personnel access our facilities, with additional access control devices and cutting-edge CCTV monitoring systems.

Secure VPN and Network

Besides the use of a top-notch firewall, secure VPN communications, virus protection software, spam filters, and URL filtering software, we have well-defined security protocols to detect and circumvent any data breaches.

We use a secure VPN Network using CISCO VPN Tunnel-to-Client network.

Our network is fortified with secure Cisco® Intelligent switches and Cisco® Network Assistant optimized for LAN. Our Cisco® PIX® Firewall is configured to block HTTP, FTP, TCP/IP, UDP, and ICMP ports.

360° Information Security and Confidentiality Assurance

We're dedicated to ensuring security and confidentiality, and that means multiple safeguards at each and every access point. Our IT infrastructure services implement a four-point security protocol: Plan, Protect, Detect, and Respond. We also know that total assurance means more than just a protocol: Social engineering plays a key role in IT security. This is why we've vetted our staff, facilities, technology, and networks to uphold our standards.

Well-defined security protocols

We understand there's no single, simple solution to network security challenges. Which is why we check for security gaps at three levels and take three steps to guard against data breaches. When you entrust us with your project, we initiate our world-class security protocol: Prevention, Detection, and Quick Response. First, we do everything in our power to prevent a breach by ensuring the people, processes, and technology involved in your project are up to code, and that proper precautions have been taken. For the duration of your project

Multi-location Data Backup

Despite the best of contingency strategies, there is still the minute possibility of data corruption via malicious viruses, rogue programs, or even natural causes that are beyond our control. In order to mitigate such circumstances. We periodically back up our customers' critical data in several unique geographical locations. In the event of a data breach, we have a process in place to restore data from the backup in a thorough yet efficient manner.

Internet Redundancy & Power Failover to Minimize Downtime

Internet connectivity is one of the basic and most critical resources to run our business. We cannot afford to experience internet service downtimes. We have redundant internet connections set up to ensure that we are up and running all the time.

Power outages are common occurrences and can cause huge losses for businesses. We have 2 generators to power our building, as well as UPS units on each workstation for backup power to ensure uninterrupted power supply to our organization. These systems are maintained regularly by competent and adept engineers to ensure that they are working efficiently all the time.